Services

Over 700 companies in North America use
My-Sidekick to delight their customers
Here’s How We Help Your Business

Virtual Receptionist Services

Established in 1948, we are one of the first companies to offer a virtual receptionist service to North America businesses. Many start-ups and smaller business struggle to provide that crucial professional impression due to cash flow, time, and simply not having enough staff members. Our Agents will act as your personal receptionist, answering your calls via a virtual phone number and relaying any messages to you. Some of the main benefits include:

  • 24/7 live coverage from our professional team. We work around the clock to ensure no calls are missed.
  • Many years of experience across all business types. Our clients range from doctors to plumbers, from lawyers to managed I.T companies. All industries are welcome!
  • Fully trained and friendly Agents who will act as your receptionist. We know how to answer phones, on time and with a high level of etiquette and professionalism.
  • A dedicated account manager you can trust. Any questions? Your Account Manager is always at hand to ensure a smooth service is maintained.
  • Changes to the ways your calls are handled are immediately implemented with ease by us. Any instructions sent to your account manager are processed easily.
  • A service to match your business needs; no company is too big or too small. There’s no limit to the volume of calls we can answer.
  • Agents can open and update tickets in Jira, ConnectWise, Citrix, SalesForce and SugarCRM and escalate to your staff when necessary.

Message Taking Service: Telephone answering is just the beginning of our message taking service. Once your calls are answered, they will be dealt with quickly and accurately by one of our Agents, who will behave as if they are your own team member. Whatever your clients say, they will be listened to politely and sympathetically by our professional Agents. Never again will you have to worry that client calls are going unanswered or being dealt with unprofessionally. You are in total control of when we take messages on your behalf.

For example, this can be when you are out of the office, away from your desk or busy with another call. You can relax and concentrate on patients, clients or projects.

Canadian Answering Service

Emergency Response 24/7 Every Day If your business requires out of office hours coverage to ensure that no calls are missed, our 24-hour emergency response service can fill the gap in staffing. The escalation process is managed quickly and efficiently according to your instructions. Our professional emergency response team offers excellent customer support to your clients and ensure that all calls requiring escalation are dispatched to your on-call personnel.

You can update your call out or escalation schedules at any time by simply emailing or updating online. We have many years’ experience of dealing with these essential services and log all calls to ensure a full audit trail to support the action taken, as agreed. If you need advice on business continuity in the event of a crisis we are here to help. We will agree a procedure in advance to enable prompt responses at a time that will very likely be critical to your ongoing business operations.

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Overflow Call Handling

Whenever your phone is unattended, busy or you simply wish to work undisturbed, you can easily program it to automatically divert calls to My-Sidekick. Our overflow call handling service will enable you to keep up with fluctuating demand without losing exceptional customer experiences. Overflow call handling can be set up with 24/7 support, holiday and scheduled break coverage or staff absences. Outsourcing call handling to our friendly and experienced team will enable your own staff to work on projects that are essential to your business operations without being interrupted.  To provide seamless support for your customers, add out-of-office hours call handling.